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WORLD-CLASS TECHNICAL SUPPORT

QUICK, COMPREHENSIVE, KNOWLEDGEABLE.

Here are the reasons that Safari's Tech Support outshines all others:

Access - Safari customers have 24 x 7 x 365 access to tech support personnel. Multiple techs wear pagers at any one time.

Free Phone Support - Every Safari customer benefits from free Safari support as part of their maintenance package. Have a question? Just call! It's free!

Toll-Free Number - You will be given our toll-free number direct to our techs for all of your tech support questions.

Hands-on Service - The Safari Techs can connect to your system (with your permission) to troubleshoot, install updates, or train and answer your questions. You do less, we do more!

Rapid response - from 1999 to Present, our average response time to a new tech support incident has been under 20 minutes!

Calls are answered by humans, not machines, whenever possible.

We have experienced technicians in 3 time zones (Eastern, Central and Pacific).

Our staff is fully cross-trained on all models and platforms of Safari. They USE Safari themselves, and know it inside and out!

Equipped to succeed - we can sit behind over 20 different PC and server configurations representing Windows 95/98, ME, NT, 2000, 2003 and XP when you call.

Longevity - our techs have been with us for years - low turnover here means consistent, quality support for you! They also have the experience of performing hundreds of installations all over the U.S.A. and training more than a thousand users.

Scope - our techs are licensed to help on the parts of your system around Safari:

  • Safari is a licensed Raining Data Dealer, authorized to provide direct mvBase database technical support.
  • Safari is a registered Microsoft Solutions Provider, and provides support on Windows 95/98, NT, 2000, 2003 and XP. Also MS Word, Outlook, Internet Explorer, Office 2000/2003, and many more Microsoft products commonly used with Safari.

…this usually means ONE CALL FIXES ALL.

 
 

Phone: (920) 485-4100
Email: info@safarisoftproducts.com

©2004 - 2009 Safari Software Products - All Rights Reserved
Horicon, Wisconsin USA