WORLD-CLASS TECHNICAL SUPPORT
QUICK, COMPREHENSIVE, KNOWLEDGEABLE.
Here are the reasons that Safari's Tech Support outshines all others:
Access - Safari customers have 24 x 7 x 365 access to tech support personnel.
Multiple techs wear pagers at any one time.
Free Phone Support - Every Safari customer benefits from free Safari support as part
of their maintenance package. Have a question? Just call! It's free!
Toll-Free Number - You will be given our toll-free number direct to our techs for all
of your tech support questions.
Hands-on Service - The Safari Techs can connect to your system (with your permission) to
troubleshoot, install updates, or train and answer your questions. You do less, we do more!
Rapid response - from 1999 to Present, our average response time to a new tech support
incident has been under 20 minutes!
Calls are answered by humans, not machines, whenever possible.
We have experienced technicians in 3 time zones (Eastern, Central and Pacific).
Our staff is fully cross-trained on all models and platforms of Safari. They USE Safari themselves,
and know it inside and out!
Equipped to succeed - we can sit behind over 20 different PC and server configurations
representing Windows 95/98, ME, NT, 2000, 2003 and XP when you call.
Longevity - our techs have been with us for years - low turnover here means consistent,
quality support for you! They also have the experience of performing hundreds of
installations all over the U.S.A. and training more than a thousand users.
Scope - our techs are licensed to help on the
parts of your system around Safari:
- Safari is a licensed Raining Data Dealer, authorized to provide direct mvBase
database technical support.
- Safari is a registered Microsoft Solutions Provider, and provides support on
Windows 95/98, NT, 2000, 2003 and XP. Also MS Word, Outlook, Internet Explorer,
Office 2000/2003, and many more Microsoft products commonly used with Safari.
…this usually means ONE CALL FIXES ALL.